Top Ranking for DWF in Legal Week Client Satisfaction Report

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Andrew Leaitherland


Managing Partner

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Date: 17/01/12

Following a successful 2011, DWF has ranked first place for the quality of its legal and commercial advice and ranked second amongst national firms in the highly acclaimed Client Satisfaction Report (2011) by Legal Week.

The report incorporates feedback from over 1,000 clients based across 15 sectors. Clients judged law firms nationwide on the quality of their legal and commercial advice, billing practices, service delivery, personal relationships and use of IT Management. Overall we moved up one place, as a result of significant increase in the rating we achieved for the quality of our advice.

The report described DWF as ‘comfortably ahead’ of the all-firm average on the quality of advice, achieving a score of 9.4 out of a possible 10, well ahead of our competitors in the UK market place.

On service delivery there was a significant improvement on our score from 2010 which increased from 7.7 to 8.9. This score also puts us well ahead of the national average score of 8.0.  Additionally we were recognised for our strong approach to alternative and transparent billing.

Clients were clear in their feedback too. They said they were impressed that DWF “tried to keep the business deal moving forward as quickly as possible” and that our teams are “concise and [deliver] practical advice on time”. Our overall assessment from the research team described DWF as having very impressive all-round performance in 2011 – both with clients and revenue.

This is a fantastic achievement for DWF, the report is a well-known benchmark for quality in the legal industry and it demonstrates that we continue to succeed in putting our clients first, adapting our business to suit their ever changing needs in an often uncertain market place.

We look forward to building on this achievement throughout 2012.  We will continue to deliver a strong client led service, whilst maintaining a focus on investment in our People.  It is they who have been instrumental in DWF achieving such positive recognition from our clients.

A breakdown of our results is listed below:

Quality of Legal Advice: 9.4

Quality of commercial advice: 8.9

Cost/Billing Practice: 8.0

Service Delivery/Responsiveness 8.9

Personal/Partner relationship 8.5


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